Customer complaints procedure

Stage 1

We aim to provide all our customers with a high level of service.  However, if for any reason you are not satisfied with the service received from us, please contact the manager of the branch who will investigate and respond to your complaint. You should expect to receive an acknowledgement within 3 days and a full response within 15 days.

Stage 2

If you have made a complaint to the manager of the branch and are not happy with the response that you receive then you can escalate your complaint.  Please address your complain to:

Mr Kevin Joyes FNAEA

Stevens Estates Ltd

1 Bishop Croft

High Street

Henfield

West Sussex BN5 9DA

e-mail: kevin@stevens-estates.co.uk  Tel: 01273 492141

Please ensure that you include details of your previous complaint and reasons for your dissatisfaction. You should receive a final response within 10 working days.
 

Stage 3

Finally, in the event you are not happy with the response from the Principle, you may wish to ask our redress provider, The Property Ombudsman (www.tpos.co.uk) to investigate this matter. Information on how to submit a compliant can be found on their website www.tpos.co.uk or you can contact them in writing at The Property Ombudsman  Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire SP1 2BP.